Earlier work

First Citizens Bank

2017 to 2019

Introduced UX research, personas and journey maps; saved vendor costs on a $3M project.

Optum / UnitedHealth Group

2015 to 2017

Accessibility work that helped a client pass an audit and avoid potential fines.

NASDAQ

2014 to 2015

Ran research with 250 client firms: 80 interviews, surveys and usability tests.

Fidelity Investments

1999 to 2004

Led 40+ projects on Fidelity.com, from ETFs to portfolio review.

Also

Ally Financial, Interval International, IBM Rational, Harvard University.